Membership Agreement

Activated membership is an annual subscription. The standard offer is $199 for one year. It renews automatically unless you cancel before your renewal date. You can cancel in your profile or by emailing support@activated.app.

1. Your agreement with Activated

Your membership is with Activated Technologies LLC, a Florida limited liability company doing business as “ACTIVATED” and “ACTIVATED HEALTH.” This page explains the membership offered through our website and app. Our Terms of Service govern your account and use of Activated. You agree to those Terms when you create an account or use the app. You can read our public website without joining.

Your checkout offer identifies the price, term and included benefits of the membership you purchase. At membership checkout, the acknowledgment asks you to confirm that you have read, understand, and agree to the Terms of Service, Membership Agreement and Privacy Policy. The medical consent, telehealth consent and HIPAA authorization describe separate decisions about clinical services and the use of health information.

2. Eligibility and account access

You must be at least 18 and able to enter into a binding agreement. Keep your account information accurate and your sign-in details secure. You are responsible for activity under your account. If you use Activated on someone else’s behalf, you must have authority to do so. Contact support if someone gains unauthorized access.

You can access available membership features through the Activated website and app. If you obtain the app through an app store, the applicable store terms also apply to that download. See the app-store section of our Terms of Service.

3. Membership benefits and availability

The standard $199 annual offer includes one blood test covering 100+ biomarkers, a draw at a participating lab, and tools to view and understand your results. Benefits and prices can vary by offer and location. Review the offer at checkout before you pay. The membership fee covers the benefits listed in that offer. You pay separately for any additional test or service you choose.

A home draw costs extra and depends on your address, test and local collection provider. Check state availability before joining, especially if you live in New York, New Jersey, Rhode Island or Hawaii. Eligibility for a lab draw is separate from eligibility for prescription care or pharmacy delivery.

4. Annual fees, billing and renewal

Stripe processes membership payments. The price shown at checkout covers your first year. Members in New York and New Jersey pay $399 a year, because blood tests there must go through a different laboratory that costs more. Your membership renews automatically each year unless you cancel before your renewal date. The renewal charge is the then-current rate, subject to the promotional price protection described below. If you subscribed at a promotional or new-member rate, you keep that rate while your membership stays continuously active.

Open Profile and choose Membership to review your membership status, billing information and next renewal or end date. If you have a question about a charge, email support@activated.app with the charge date and amount. Keep your full card number out of the message.

5. Additional purchases and insurance questions

Some items in the catalog can be browsed before they are available to buy. Opening a listing does not place an order. Tests, home draws or products outside your checkout offer may have separate prices. When you place a separate order, you authorize the charge for that purchase. Review its price, fulfillment conditions and any partner refund terms before ordering. If a clinician determines an ordered test is inappropriate for you, you will not be charged for that test. New York and New Jersey residents can request an itemized laboratory price list by emailing support@activated.app.

Membership is a subscription for the benefits shown at checkout. It does not provide health insurance. If you plan to seek insurance reimbursement or use an HSA or FSA, check the expense with your insurer or plan administrator before you pay. Your membership purchase does not establish that a particular expense qualifies.

6. Clinicians, lab testing and appointments

Activated coordinates access to lab ordering through Junction. Independent licensed clinicians make clinical decisions, including whether to order a test. Independent collection providers collect samples, and laboratories analyze them. Review the instructions for your particular order, including where to go, whether to fast and what to bring. Ask the clinician or collection provider about preparation, collection risks or special instructions before the draw.

If you need to change a booked appointment, follow the rescheduling instructions in your booking or contact support@activated.app for help with your order. Review any terms shown by the collection provider. If a test, location or home draw is unavailable, contact us to confirm your options before making a purchase.

For interpretation of a result or a decision about your care, contact the clinician who ordered the test or your own licensed clinician. Activated support handles membership, order and access questions. See the informed medical consent for the benefits, limits and risks of clinical services.

7. Prescription information and pharmacies

Members can browse prescription information. Prescription review, payment and dispensing through this pathway are not currently available. Browsing a product does not send a consultation request, place an order or guarantee a prescription.

Our providers and pharmacies page identifies MDI Medical Group PC and the pharmacies identified for the planned service, Strive Pharmacy and Chemistry Rx. A pharmacy’s inclusion on that page does not establish which pharmacy would supply a particular formulation. An independent licensed clinician would decide whether to prescribe, and dispensing would depend on the pharmacy and applicable state requirements.

8. Results, uploads and optional AI tools

Coach, Health Story, and lab-report reading help you explore health information. You may see an AI answer before a clinician reviews it. Because AI can make mistakes, read your original lab report and discuss important findings with your clinician. Uploading a report or asking Coach a question does not start a clinical consultation.

In Profile, open AI data privacy to decline or withdraw permission. You can still view saved results either way. Withdrawing permission stops future AI requests but cannot take back information already shared. To learn who processes your information, how uploaded files are used, and what to expect from AI answers, read the Privacy Policy and Safety guide.

9. Privacy, consent and messages

Our Privacy Policy explains the data we collect, the providers that receive it, how to request a copy or correction, and how deletion and retention work. Giving permission for an AI feature, authorizing health-information disclosure, and agreeing to receive clinical services are separate choices.

Account and appointment messages help you manage services you request. You can reply STOP to opt out of texts or HELP for assistance, and use the unsubscribe link in marketing emails. Opting out of texts does not cancel your membership. For urgent symptoms, call 911 or go to the nearest emergency room.

10. Cancellation, refunds and account closure

To stop automatic renewal, open Profile, select Membership, choose “Cancel my membership” and confirm “End membership.” You may also cancel by emailing support@activated.app. Cancel before the next renewal to stop the next annual charge.

Your membership benefits continue until the end of your paid term. If you change your mind before that date, choose “Resume” on the Membership screen to keep your membership active. Turning off renewal prevents the next annual charge. Except under the money-back guarantee below, amounts already paid for the current term are non-refundable except where the law requires otherwise. If your state gives you additional cancellation or refund rights, those rights apply. Separate purchases are subject to their applicable purchase and partner terms.

100% money-back guarantee. If you are not satisfied with your first year of membership, we will refund the membership fee you paid for that first year. You must ask before the earlier of (a) 7 days after the results of your first Activated blood test are posted to your account, or (b) 45 days after the date your membership started. The guarantee is available once per person, for your first membership term only. It does not apply to renewal charges, or to joining again after you have had a refund.

How to ask. Open Profile, select Membership and choose “Request a refund.” Tell us the reason in a few words. If your request meets this guarantee, we issue the refund right away. You may also email support@activated.app from the email address on your account with the subject “Refund request” and your reason, and we will reply within 2 business days.

Extra tests bought recently. When we refund your membership under this guarantee, we also refund any extra blood tests you bought in the 30 days before your request, if your blood has not yet been drawn for them. Tests already drawn or processed are not refunded.

What is not covered. The guarantee covers the first-year membership fee only. It does not cover upgrades (such as the Advanced Blood Panel upgrade), tests already drawn or processed, home-draw fees, supplements, prescription products or other separate purchases, which follow their own terms. It also does not cover a membership paid for by an employer, given as a gift or bought through another company, unless the terms for that membership say it does. We may turn down a request that involves fraud or more than one sign-up by the same person.

What happens after a refund. Your membership ends on the day of the refund and will not renew. Any included test that has not been drawn yet is cancelled. Results already in your account stay available to you until you delete your account. We send the refund to your original payment method within 10 business days of approving it. If the law where you live gives you more rights than this guarantee, those rights apply.

Turning off renewal leaves your account in place. To request deletion of your account and associated information, open Profile and select Delete account. Read the deletion and retention policy for the grace period, pending laboratory results and records that must be kept.

11. Using the service and your content

Use Activated lawfully and provide accurate health and account information. Only upload information you are authorized to share. Keep your credentials private and do not use the service to harm others, interfere with its operation or violate another person’s rights.

Your data remains yours. The permissions you give Activated to process it are described in the Privacy Policy and Terms of Service. Activated and its licensors own the platform, software and other service content. The Terms describe your personal license to use the app, our use of feedback and where to send a copyright notice.

12. Warranties, liability and indemnification

The Terms of Service provide Activated “as is,” to the extent the law allows. We cannot promise uninterrupted or error-free access, or that educational content is complete or appropriate for your situation.

To the extent permitted by law, the Terms exclude indirect, incidental and consequential damages arising from your use of the service and limit Activated’s total liability for a claim to the amount you paid us in the twelve months before the claim arose. These limits do not apply to liability that cannot legally be limited. The Terms also describe your obligation to defend and hold Activated harmless from claims and costs, including reasonable attorneys’ fees, arising from misuse of the service, a violation of the Terms or a violation of another person’s rights.

13. Disputes, arbitration and opt-out

Resolving a dispute. Email support@activated.app so we can try to resolve your concern informally. If a dispute cannot be resolved informally within 30 days, the Terms of Service provide for binding individual arbitration administered by the American Arbitration Association in Miami-Dade County, Florida, or remotely by video. Either party may use small-claims court for a qualifying dispute.

Jury trial and class-action waiver. Under the Terms, you and Activated each waive the right to a jury trial and to participate in a class action.

Your arbitration opt-out. You may opt out of the arbitration provision by emailing support@activated.app within 30 days of first accepting the Terms of Service. This opt-out deadline runs from first acceptance of the Terms. The separate 30-day informal-resolution period applies when a dispute arises.

14. Changes, termination and governing law

We may update the Terms or service. If a change is material, Activated will take reasonable steps to notify you. Continued use means you accept updated Terms as described in the Terms of Service. You may stop using Activated or close your account. Activated may suspend or end access if the Terms are violated or to protect the service or its members.

The Terms specify Florida law without regard to its conflict-of-law rules. If one provision is unenforceable, the remaining provisions stay in effect. The Terms also explain when Activated may assign them in a merger, acquisition or sale of assets, and the requirement for our consent to an assignment by you.

15. Contact Activated

For renewal, cancellation, order or account questions, email support@activated.app. You can write to Activated Technologies LLC, 2125 Biscayne Blvd, Ste 204 #26853, Miami, FL 33137. Our current policies are available in the legal and privacy center.