Safety guide

Activated helps you understand your lab results and prepare questions for your clinician.

Understanding your results

Activated does not provide medical advice, does not diagnose, and does not replace a licensed clinician. Always ask a qualified healthcare professional about any medical condition, test result, or health decision.

Coach, Health Story, and Plan offer educational explanations and suggestions. AI can make mistakes. Check your original lab report and discuss any changes to medicines, supplements, or treatment with your clinician.

Scores and wellness ranges help you explore trends. They can differ from the reference ranges on your lab report and do not establish a diagnosis.

Your consent to AI processing

You choose whether Activated may use AI to read your lab reports, answer questions in Coach, or explain results in Health Story. Reports and messages may contain identifying details.

Open Profile and select AI data privacy to allow or withdraw permission. Turning AI off stops new requests. You can still view saved results. Information already shared cannot be recalled. Our Privacy Policy explains who receives your information and why.

Where to get help

For questions about a result or a care decision, contact the clinician who ordered your test or your own licensed healthcare professional. For help with your account, an order, or finding the right contact, email support@activated.app.

If you think you are having a medical emergency, call 911 or go to the nearest emergency room. Do not wait for a reply in the app or by text.